Resident Resources
How can we help?
Community Guidelines & Resources
Where can I find the rules and regulations for my community?
The Resident Guide outlines the community guidelines for Soaring Heights Communities.
How do I contact Soaring Heights?
The Welcome Home Center can be reached at 575-479-1175. It is located at 2800 Alamogordo Blvd. Holloman AFB, NM 88330.
Are pets allowed?
Yes, we gladly welcome four-legged family members at Soaring Heights Communities Please see the Animal Policy for more information about our pet policy and information about restricted breeds.
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting
fire, child, water, and neighborhood safety.
Click Here to watch
the video
Am I allowed to run a business from my home?
Please contact the Welcome Home Center at 575-479-1175 for procedures on receiving approval for commercial enterprises.
Are guests allowed to stay with me?
Guests are welcome to stay with a resident for less than 30-days without written notification. If a guest will be staying for longer than 30-days please contact the Welcome Home Center at 575-479-1175 to get the required approval.
What are the child supervision guidelines for Holloman AFB?
Please click here to access the child supervision guidelines.
Community Events and Activities
Check out our Community Announcements page or Facebook Events page to see all the fun events and activities happening in your community!
Maintenance
How do I report a maintenance issue?
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at (575)
479-1127 as soon as possible. For routine service requests,
you may also submit your maintenance request
online.
With the MSC, you can expect:
- Upgraded call handling and customer experience
- US-based representatives with strong facilities knowledge
- New call back feature offered to avoid wait times
- Appointment notifications and reminders
- Superior response and specialized technician assignments
Don’t forget to download the Lendlease US Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!
Are any items available for pick-up by residents?
We are pleased to offer residents a convenient self-help option for a number of replacement items for your home. The following items are available for pickup at the community office during normal business hours:
- Air filters
- Ice trays
- Sink aerators
- Sink baskets
- Blind slats (first 5 are free)
- Toilet plungers
- Door stops
Water Quality Report
Home Alterations
How do I submit requests to alter my home?
Soaring Heights Communities does allow limited
modifications within the homes.
For more information on the approved colors for paint
modifications, review our paint request form and
click here to submit your
request electronically. If you are interested in installing a
satellite dish, please refer to your lease agreement. If you are
interested in installing a fence, the
fence request and
dig permit forms can be found here. If
you are interested in installing a water softener, please complete
the water softener request form. For other
modification requests, please review and submit the
home improvement request form.
Refuse, Recycle Landscaping
When can I expect the trash and recycling to be picked up?
When are front yards landscaped?
Utilities
Where can I learn more about the Air Force Mandated Utilities Allowance Program?
To reduce energy consumption nationwide, the DOD
(Department of Defense) established a utility conservation policy
(Public Law 104-106, 110 St, 186 Section 2801) that holds service
members and their families responsible for their utility usage.
Privatized military communities across all branches of service are
also required to follow the DOD policy.
After more than a decade of experience, the Air Force modified the
Utility Allowance (UA) Program to more accurately capture utility
costs and usage, while offering a financial incentive to Service
Members and families who conserve electricity.
We appreciate that with any new initiative, there will be
questions. To better understand the program, click here to review the Air Force Question and
Answers for Residents Utility Allowance Policy
Change. This document outlines the program, as
well as the most frequently asked questions.
The intent of the UA Program is to heighten awareness and promote
energy conservation. Through it, Soaring Heights residents can
become good stewards of our environment. If you have any questions,
please call the Soaring Heights Welcome Home Center
575.479.1175.
Departing Residents
I'm moving. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
Is renter's insurance mandatory?
Although it's not required, we highly encourage residents to have personal renter's insurance. For a list of renter’s insurance providers, click here.
Does Soaring Heights Communities have a program to assist spouses when Airmen are deployed?
Yes, we offer a monthly lawn mowing service. Contact your community office with any questions. We're here to help!
Provide Feedback
Tell us how we're doing!
Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Tenant Bill of Rights / Tenant Responsibilities
Click here to view a copy of the
Tenant Bill of Rights.
Click here to view a copy of the
Tenant Responsibilities.
Resident Advocate
Resident Advocate
Every Air Force Base with privatized housing has a
Resident Advocate. The Resident Advocate assists military members
and their families residing in privatized housing in developing
solutions to unresolved problems, concerns and needs. They will
provide consultation on landlord/tenant disputes and take a
proactive approach to ensure the concerns of military members and
their families regarding privatized housing are addressed and
elevated to the appropriate levels within the chain of command.
Privatized Housing Resident Advocate, Holloman AFB
DSN 572-1904
Dispute Resolution Process
What is the process to escalate a concern related to my home or community?
Informal Dispute Resolution
Process – All Residents
Soaring Heights Communities takes resident concerns very seriously
and desires to address and resolve any issues in a timely manner to
the satisfaction of all parties involved. Click here to view a copy of
our informal dispute resolution process as well as key points of
contact available to assist you with your concerns.
Formal Dispute Resolution
Process – Active Duty Residents
Our vision is to provide outstanding communities where military
families live, work, and thrive. If you do not feel your concerns
have been effectively addressed in a timely manner through the
informal dispute resolution process above, a formal dispute
resolution process which involves the Military Housing Office and
the Installation Command has been outlined in Schedule 3 of the
NDAA Universal Lease for Active Duty residents. To view the details
of this program available for you or to begin the process, click here.
Click here to view the
Department of The Air Force SAF/IEI Guidance for the Universal
Lease and Dispute Resolution Process for Privatized Military
Housing. This memo outlines the detailed process for Air Force
locations.
We are committed to providing an exceptional resident experience
while you call Soaring Heights Communities home. Please reach out
to your community office with any questions or
to escalate a concern related to your home or community.