Where can I find the rules and
regulations for my community?
Resident Guide outlines the
community guidelines for Soaring Heights Communities.
How do I contact Soaring Heights?
The Welcome Home Center can be reached at
575-479-1175. It is located at 2800 Alamogordo Blvd. Holloman AFB,
Are pets allowed?
Yes, we gladly welcome four-legged family members
at Soaring Heights Communities Please see the Pet Policy for
more information about our pet policy and information about
Are there any special safety features or
tips about my home or community I should know about?
What is the process to escalate a
concern related to my home or community?
Soaring Heights Communities takes resident concerns
very seriously and desires to address and resolve any issues in a
timely manner to the satisfaction of all parties involved.
Click here to view a copy of our
dispute resolution process as well as key points to contact
available to assist you with your concerns.
Am I allowed to run a business from my
Information concerning running a business from your
home can be found in the Resident Guide. For further
information or to apply please contact the Welcome Home Center at
Are guests allowed to stay with me?
Guests are welcome to stay with a resident for less
than 30-days without written notification. If a guest will be
staying for longer than 30-days please contact the Welcome Home
Center at 575-479-1175 to get the required approval.
What are the child supervision
guidelines for Holloman AFB?
click here to access the child supervision
How do I report a maintenance
If you’re experiencing a maintenance issue in your
home, please call the maintenance line at 575-479-1127 as soon as
possible. If you have a Permission to Enter form on file, you can
enter an online maintenance request here.
Are any items available for pick-up by
Items are not currently available for pick-up;
however, we are pleased to offer residents a convenient Self-Help
Delivery Service for replacement items for your home. Items
available for delivery include: Air filters, ice trays, sink
aerators, sink baskets, blind slats (first 5 are free), toilet
plungers, and door stops. Please contact the self-help store at
(575) 479-1175 to schedule a delivery.
Where can I learn more about the Air
Force Mandated Utilities Allowance Program?
To reduce energy consumption nationwide, the DOD
(Department of Defense) established a utility conservation policy
(Public Law 104-106, 110 St, 186 Section 2801) that holds service
members and their families responsible for their utility usage.
Privatized military communities across all branches of service are
also required to follow the DOD policy.
After more than a decade of experience, the Air Force modified the
Utility Allowance (UA) Program to more accurately capture utility
costs and usage, while offering a financial incentive to Service
Members and families who conserve electricity.
We appreciate that with any new initiative, there will be
questions. To better understand the program, click here to review the Air Force Question and
Answers for Residents Utility Allowance Policy
Change. This document outlines the program, as
well as the most frequently asked questions.
The intent of the UA Program is to heighten awareness and promote
energy conservation. Through it, Soaring Heights residents can
become good stewards of our environment. If you have any questions,
please call the Soaring Heights Welcome Home Center