Coronavirus (COVID-19) Resident Updates
At Soaring Heights Communities, our number one priority is always to provide safe and healthy homes, communities, and workplaces. This commitment is increasingly vital in the face of growing novel coronavirus (COVID-19) concerns.

We are committed to working in collaboration with our military partners to enhance and coordinate communications and provide factual and transparent information to our residents. 

Resident Update - 07/7/20
 
Dear Valued Residents, 
 
Soaring Heights Communities continues to monitor COVID-19 very closely.  Since our last update there have been no significant changes, but we want you to know that our team is in the office and we are here for you.
As a reminder, the following guidance remains in place until further notice:
• Offices are open by appointment only for in-person community and leasing office visits. Residents are encouraged to use our website, Resident Portal, telephone and/or e-mail to contact our team.   
• You are encouraged to use the Resident Portal for online rent payments, access to community forms and resources, to submit routine service orders and to check on the status of your service orders. We are temporarily waiving credit and debit card fees on payments completed through the Resident Portal for your convenience   
• Please continue to call in emergency and urgent service orders through the Maintenance Hotline at 575-479-1127 so our team can safely address them in a timely manner.  Routine service orders can be called in or submitted through the Resident Portal or App.   
• Limited self-help items such as HVAC filters are available for delivery upon request.
• Social distancing guidelines (6-foot minimum), DoD face-covering guidance, enhanced personal protective equipment (PPE) and cleaning practices remain in place to prevent further spread of the virus.  We ask for your cooperation as relates to practicing social distancing and the wearing of face coverings during interactions with our team.  
 
Don’t forget to follow our Facebook page for announcements about upcoming virtual events and activities for the whole family.  Check-out what we have in store for you in July!
• July 13th- Summertime Fun- Post a picture of your favorite summertime activity for a chance to win a gift card.

• July 29th- Camping Under the Stars- Post the best photo you have ever taken of the night sky for a chance to win a gift card. 
 
In June we re-opened outdoor amenities including playgrounds, and last week we re-opened the splash parks managed by Soaring Heights Communities. The health and safety of our team members and residents remains our number one concern.  The danger of exposure to COVID-19 still exists and by utilizing outdoor amenities you take responsibility for your and your family’s own protection while agreeing to follow CDC and DoD prevention guidance.  Please follow all posted amenity guidelines.  The re-opening of the remaining interior and exterior community amenities including exercise rooms, playrooms, etc. will occur in phases and generally in-sync with local installation and community guidelines related to the re-opening of public facilities.  This may happen independently of other steps taken during this transition period.
 
The Soaring Heights Communities team is working diligently to reinstate services and open community spaces as it becomes safe to do so.  We are following all federal, state and local guidelines in addition to working in conjunction with installation leadership.  Thank you for your patience as we navigate this challenging situation and work to keep our community safe and healthy.
 
The Soaring Heights Communities Team

Archive of COVID-19 Resident Updates: